What is mediation?

Mediation is a voluntary and confidential process where an independent and impartial mediator helps two or more parties in conflict have a structured conversation. The goal is to find a mutually acceptable solution, improve communication, and prevent further disputes. It’s not about assigning blame it’s about working toward practical, future-focused outcomes.

How is online mediation different from in-person mediation?

Online mediation follows the same structured, impartial process as face-to-face sessions, but it’s conducted via secure video conferencing. This format gives you flexibility to join from almost anywhere, avoid travel time, and still have the same level of confidentiality and professionalism as you would in person. For some people, the online setting also makes it easier to have open, productive conversations.

What’s the difference between traditional and shuttle mediation?

• Traditional mediation — All parties are in the same virtual room, taking turns to speak with the mediator facilitating the discussion.

• Shuttle mediation — Parties remain in separate virtual rooms, and the mediator moves between them, relaying information and proposals.

We can recommend the most suitable style after discussing your circumstances.

Where does mediation take place?

All mediations are conducted online via secure video conferencing, making it accessible anywhere in Australia. This format:

• Saves time and travel costs

• Allows participants to join from separate locations

• Creates a more neutral and less intimidating environment

• Works well for both traditional and shuttle mediation styles

Who can request mediation?

Anyone involved in a conflict can request mediation , this includes individuals, teams, and organisations.

We work with:

• Employers and managers seeking to resolve staff disputes

• Employees experiencing conflict with colleagues or supervisors

• Small business owners needing help with staff or operational disagreements

• Business partners whose working relationship has become strained

• Friends or acquaintances who have gone into business together and want to preserve both the relationship and the business

• Contractors, consultants, or freelancers in dispute with clients or project teams

• Human Resources professionals wanting an impartial facilitator

• Insurers as part of return-to-work or rehabilitation processes

• Community organisations managing internal disagreements

• Unions or worker representatives aiming for constructive dialogue

• Lawyers or consultants referring clients for early dispute resolution

Our services do not cover family mediation . We focus solely on workplace, organisational, and community-based matters.

What happens before the mediation session?

Before any joint discussion takes place, each participant has a private intake session with the mediator. This is done online or over the phone and gives you a chance to:

• Understand how the process works

• Share your perspective and concerns in a confidential space

• Clarify what you want to achieve

• Ask any questions

• Identify any practical needs (e.g., breaks, support person)

• This about solutions/outcomes you are comfortable with

• Sign the Agreement to Mediate form

This step ensures everyone is prepared, comfortable, and ready for a constructive conversation.